Communication and Connection: Essential Skills for Improving Patient Care

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Course Description

Communication breakdowns are frequently identified as contributing factors in adverse events and medical malpractice cases. Every healthcare encounter involves the exchange of information between the patient and provider, and in most cases, between multiple providers who are part of the care team. Physicians and healthcare professionals must actively pursue improved skills for connecting with their patients and each other. Evidence shows that enhancing communication can benefit physicians by cultivating better doctor–patient relationships, alleviating burnout, and reducing professional liability exposure.  This presentation will focus on effective ways to communicate, build relationships, and solve problems, while improving patient safety and outcomes, thereby reducing malpractice risk.

Target Audience

The educational design addresses the needs and issues of healthcare providers including physicians, nurses, physician assistants, healthcare administrators, and office practice managers.

Accreditation and Disclosure Statement

This activity is planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Oklahoma State Medical Association (OSMA) and PLICO. The OSMA is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The OSMA designates this activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Faculty, CME Planning, Reviewer and Moderator have no relevant financial relationships with ineligible companies to disclose. The OSMA CME Manager has mitigated all information with ineligible companies and has resolved all conflicts of interest if applicable.

To officially receive AMA PRA Category 1 Credits™ and a CME certificate of participation, the attendee must complete the online evaluations for each presentation attended.