Release Date: April 1, 2022
Expiration Date: March 31, 2025
Format: Enduring
Credit: 0.50 CDE

Faculty

Robert Thompson, RT, JD, MBA, LLM(DR), AIC, ARM, ARe, RPLU, CPCU
Risk Solutions Dental Lead, MedPro Group

Program Details

Quality communication with patients is vital in dentistry for personal and clinical reasons. Communication is the cornerstone of patient engagement and patient-centered care, and it can also help address issues related to patient comprehension, informed decision-making, and adherence to treatment plans.

This program explores patient communication issues in dentistry and how those issues lead to patient injuries and subsequent dental malpractice claims and claim losses. The prevalence of patient communication issues in dental malpractice allegations and potential communication problems and pitfalls are explored. Additionally, this program identifies best practices for establishing quality communication with patients and presents case studies to support audience understanding of the topic.

Educational Objectives

Upon completion of this activity, learners should be able to:

1. Review the significance of patient communication as a dental malpractice claims driver
2. Describe the importance of high-quality patient communication
3. Discuss the potential problems or pitfalls in patient communication
4. Identify best practices in the patient communication process
5. Analyze case studies for lessons learned

CE and Premium Credit Details

MedPro Group is pleased to offer insureds an opportunity to earn continuing education (CE) hours. There is no cost for this test or the corresponding CE credit. Please make sure you have viewed the activity completely before taking this test. If you pass the test with a score of 70 percent or higher, you will be issued 0.50 CE credit(s) and can print a copy of the CE certificate for your education files.

Webinars do not need to be completed in one sitting, but participants should note the time they stop watching so they can restart the video at the appropriate time.

Program Approval

MedPro Group Nationally Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority or AGD endorsement October 1, 2022 to September 30, 2025. Provider ID# 218784 MedPro Group designates this continuing dental education activity as meeting the criteria for up to 0.50 hour(s) of CE credit.

Participants should claim only the credit commensurate with the extent of their participation in the activity. Individuals not seeking CME, CDE or CNE may take the test and submit their certificates to their professional CE accrediting bodies for review and consideration.

Premium Credit

This activity offers 0.50 hour(s) of risk education credit with full documented participation. MedPro Group insureds who successfully complete this activity might be eligible to apply earned risk education hours toward a premium credit. To receive a 1-year risk management premium credit, insureds must take two 0.50 hour courses and one 1-hour course or four 0.50 hour courses. 

Approval by MedPro Group does not imply acceptance by a state or provincial board. Premium credit eligibility and amount are subject to state insurance filings and policy type. Completion of a risk management course does not imply or guarantee renewal.

To learn more about premium credit eligibility, please contact us at 800-463-3776.

Commercial Support and Faculty Disclosure

MedPro Group developed this CE activity without commercial support. CE planners, content developers, editors, committee members, and MedPro Group Risk Solutions staff report that they have no relevant financial relationships with any commercial interests or ineligible company.

Legal Disclaimers

The information and guidance provided here should not be construed as medical or legal advice and should not be construed as rules or establishing a standard of care. Because the facts applicable to your situation may vary, or the regulations applicable in your jurisdiction may differ, please contact your attorney or other professional advisors if you have any questions related to your legal or medical obligations or rights, state or federal laws, contract interpretation, or other legal questions.

About MedPro Group

MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. All insurance products are underwritten and administered by these and other Berkshire Hathaway affiliates, including National Fire & Marine Insurance Company. Product availability is based upon business and/or regulatory approval and may differ between companies.

© 2022 MedPro Group Inc. All rights reserved.

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Contact Us

If you have any comments, questions, or concerns, please email us at riskmanagement@medpro.com or call 800-463-3776 x119649.

Technical Requirements

This activity is best experienced using the most current browser (or its previous version) of Firefox, Chrome, Safari, or Microsoft Edge. For all activities featuring audio, you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

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