Release Date: December 1, 2019
Expiration Date: November 30, 2022
Format: Enduring
Credit: 1.0 CME or 1.0 CDE

Faculty/Course Developers

Patient Safety & Risk Solutions Team

Program Details

Thorough, precise, and efficient communication is an essential element of high-quality, patient-centered care. Yet, communication breakdowns and barriers continue to persist in various healthcare settings and situations. These mishaps can (a) interfere with efforts to engage patients and build meaningful relationships, (b) result in a range of suboptimal outcomes and consequences, and (c) contribute to liability exposure for providers and organizations.

The four publications presented in this activity — (1) Guideline: Communicating Effectively With Patients to Improve Quality and Safety, (2) Patient Satisfaction Surveys as a Quality Improvement Tool for Healthcare Practices, (3) Risk Q&A: Interpreters & Auxiliary Aids, and (4) Risk Tips: Communicating Effectively With Patients Who Have Limited English Proficiency — examine numerous ways in which communication affects patient care and perceptions, risks associated with poor communication, and strategies for developing sound communication approaches.

Educational Objectives

Upon completion of this activity, learners should be able to:

1. Identify ways to make a positive impression during patient encounters

2. Devise approaches for developing telephone and electronic communication policies

3. Determine strategies for managing patient complaints

4. Determine key steps in planning patient satisfaction surveys

5. Identify their obligations related to providing patients with interpreters or auxiliary aids

6. Discuss how to improve communication with patients who have language barriers

CE and Premium Credit Details

MedPro Group is pleased to offer insureds an opportunity to earn continuing education hours. There is no cost for this test or the corresponding CE credit. Please make sure you have viewed the activity completely before taking this test. If you pass the test with a score of 70 percent or higher, you will be issued 1.0 CE credit(s) and can print a copy of the CE certificate for your education files.

Program Approval

MedPro Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. MedPro Group designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MedPro Group is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship/Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from October 1, 2018 to September 30, 2022. Provider ID# (218784) MedPro Group designates this continuing dental education activity as meeting the criteria for up to 1.0 hour of continuing education credits. Doctors should claim only those hours actually spent in the activity.

Healthcare providers should claim only the credit commensurate with the extent of their participation in the activity. Osteopathic physicians, nonphysician doctors, and advanced practice healthcare professionals may take the test and submit their certificates to their professional CE accrediting bodies for review and consideration.

Premium Credit

This activity offers 1 hour of risk education credit with full documented participation. MedPro Group insureds who successfully complete this activity might be eligible to apply earned risk education hours toward a premium credit.

Approval by MedPro Group does not imply acceptance by a state or provincial board. Premium credit eligibility and amount are subject to state insurance filings and policy type. Completion of a risk management course does not imply or guarantee renewal.

To learn more about premium credit eligibility, contact MedPro Group's Customer Service Team at 800-463-3776.

Commercial Support and Faculty Disclosure

MedPro Group developed this CE activity without commercial support. CE planners, content developers, editors, committee members, and MedPro Group Patient Safety & Risk Solutions staff report that they have no relevant financial relationships with any commercial interests.

Legal Disclaimers

The information and guidance provided here should not be construed as medical or legal advice. Because the facts applicable to your situation may vary, or the regulations applicable in your jurisdiction may differ, please contact your attorney or other professional advisors if you have any questions related to your legal or medical obligations or rights, state or federal laws, contract interpretation, or other legal questions.

About MedPro Group

MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. All insurance products are underwritten and administered by these and other Berkshire Hathaway affiliates, including National Fire & Marine Insurance Company. Product availability is based upon business and/or regulatory approval and/or may differ between companies.

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Contact Us

If you have any comments, questions, or concerns, please email us at crmteam@medpro.com or call 800-463-3776.

Technical Requirements

This activity is best experienced using the most current browser (or its previous version) of Firefox, Chrome, Safari, or Microsoft Edge. For all activities featuring audio you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

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