Credit: None

Program Details

Striving to meet the expectations of residents/families is an important goal for senior care facilities. By gauging resident/family satisfaction and understanding residents' top priorities and needs, senior care staff and providers can address potential problems and misunderstandings and work toward improving quality of care. This program focuses on the top reasons senior care residents are dissatisfied, risk factors for potential behavioral issues and violence among residents, strategies to improve resident expectations, and barriers that might impede communication and overall quality improvement.

Legal Disclaimers

The information and guidance provided here should not be construed as medical or legal advice. Because the facts applicable to your situation may vary, or the regulations applicable in your jurisdiction may differ, please contact your attorney or other professional advisors if you have any questions related to your legal or medical obligations or rights, state or federal laws, contract interpretation, or other legal questions.

About MedPro Group

MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. All insurance products are underwritten and administered by these and other Berkshire Hathaway affiliates, including National Fire & Marine Insurance Company. Product availability is based upon business and regulatory approval and may differ between companies.

Privacy Statement

Protecting your privacy is of the utmost importance to MedPro Group. Information furnished by you to us will be treated with the greatest respect and in accordance with our Privacy Policy. For details about how we handle and secure your personal information, please click here.

Terms of Use and Copyright

Click here to learn more about MedPro Group's copyrighted material and Terms of Use.

Contact Us

If you have any comments, questions, or concerns, please email us at crmteam@medpro.com or call 800-463-3776.

Technical Requirements

This activity is best experienced using the most current browser (or its previous version) of Firefox, Chrome, Safari, or Microsoft Edge. For all activities featuring audio, you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Continue to the Program

Select the Continue button below to begin. You may return later if you are unable to complete the activity at this time.